Your privacy is of utmost importance to us at ASHNOER TECHNOLOGY PRIVATE LIMITED (“Kapisa”, “we”, “our”, “us”). This Privacy Policy outlines the types of information we may collect or that you may provide when you use the Kapisa App, QR-based Safety System, Vehicle QR, and AI Recognition services (“the App/Platform”) and our practices for collecting, using, maintaining, and disclosing that information.
Acceptance of Privacy Policy
By accessing and using our App or Platform, you signify your acceptance of this Privacy Policy.If you do not agree with any part of this policy, please discontinue using the App.
Information We Collect
1. Personal Data
We may collect personal identification information, including but not limited to:
- Name
- Phone Number
- Email Address
- Aadhaar verification status (token only; we do not store Aadhaar number)
- Emergency contact details
- Age; gender
- Vehicle details (registration number, model, etc.)
- Child information including photo and physical identifiers (only with parental consent)
This information is collected when you register, complete KYC, or use specific features of the Platform such as QR activation or AI Recognition.
2. Non-Personal Data
We automatically collect non-personal identification information such as:
- Browser name
- Device type
- Operating system
- IP address
- App interaction patterns
- Technical information about connection to our App
This helps us improve user experience and system performance
3. Location Data
With your permission, we may collect real-time device location to
- Assist during emergency alerts
- Help a third-party helper share approximate location during an incident
- Provide location-based services
- Improve recognition accuracy for vehicles
You may enable or disable location access through your device settings.
4. AI Recognition Data (Face & Vehicle)
Face Recognition
When you activate features such as AI Identification, we may collect:
- User-uploaded images (selfies, profile photos)
- Facial attributes (age, height category, skin tone, etc.)
- Facial embeddings (mathematical representation of your face)
- Improve recognition accuracy for vehicles
Raw images are deleted within a short retention period, and only encrypted embedding vectors are stored for recognition.
Vehicle OCR (Number Plate Recognition)
When identifying vehicles:
- License plate images
- Extracted plate numbers
- Metadata from helper uploads
This data is used strictly to identify the vehicle owner in emergencies.
5. Child Safety Data
For children and infants, we may collect:
- Photo (with parental consent)
- Age (years + months)
- Physical identifiers (birthmarks, scars, moles)
- Alternate KYC documents such as:
- SSM iD
- Birth certificate
- School ID
- Hospital records
- Vaccination card
All child data is stored and processed in compliance with child safety norms.
How We Use Collected Information
We use the collected information to:
- Identify individuals or vehicles during emergencies
- Allow third-party helpers to contact emergency contacts safely
- Improve AI recognition accuracy
- Process transactions and deliver requested services
- Respond to customer service queries
- Personalize and enhance user experience
- Improve our App based on analytics and feedback
- Notify emergency contacts when QR or AI identification is triggered
- Provide vehicle safety and lost-person features
Kapisa does not use personal data for advertising profiling
How We Protect Your Information
We implement robust physical, electronic, and procedural security measures, including:
- Encryption at rest and in transit
- Tokenized Aadhaar verification
- Encrypted facial embeddings
- Access control and role-based permissions
- Regular audits and vulnerability checks
- Rate limiting to prevent misuse
Your personal information is protected from unauthorized access, alteration, disclosure, or destruction.
Web Browser Cookies
Our App/Platform may use “cookies” to enhance user experience. Users can choose to refuse cookies, but some features of the Platform may not function properly without them.
Sharing Your Personal Information
We do not sell, trade, or rent personal identification information.
We may share data only in these situations:
- With your emergency contacts, when you or a helper triggers a scan or identification event.
- With law enforcement, only in cases of legal obligation or emergencies involving public safety
- With third-party service providers who assist in app operations (under strict confidentiality agreements).
- In anonymized, aggregated form for analytics and system improvement.
We never share Aadhaar numbers, children’s sensitive data, or facial images with advertisers or unrelated third parties.
Image Capture – Emergency Use Cases
In emergencies, your safety and rapid assistance are our priorities.
When QR scanning, AI recognition, or helper uploads images, the Platform may:
- Capture a single image of the person or vehicle
- Process it securely for identification
- Send it to emergency contacts
- Provide contextual information to responders
All images are processed under strict security standards and deleted after their intended use.
Google Play Policies Compliance
Child Endangerment
Kapisa does not contain content harmful to children.
Children’s profiles can only be created by verified parents/guardians.
Sensitive Permissions
Any permissions (camera, storage, location) are used solely for safety features like QR scanning, image uploads, and emergency detection.
Third-Party Websites
The App may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites. Users should review their privacy policies individually.
Set Flash / Notification Module Policy
(Applicable only if Kapisa sends scheduled alerts or reminders)
- Introduction
- Information We Collect
- Name & phone number
- Notification content
- Delivery status and timestamps
- How We Use Your Information
- Deliver alerts, reminders, or emergency notifications
- Provide customer support
- Improve service performance
This section explains how Kapisa handles notification-based features, if any are used within the App.
Changes to This Privacy Policy
ASHNOER TECHNOLOGY PRIVATE LIMITED reserves the right to update this policy at any time.Changes become effective immediately upon posting on this page.
Opt-Out & Unsubscribe
Users may opt out of:
- Promotional communications
- Email alerts
- Non-essential notifications
Emergency notifications cannot be disabled for safety reasons.
Data Retention
We retain your data only as long as necessary for:
- Safety operations
- Legal compliance
- Incident resolution
Facial images uploaded during recognition are deleted within a short period (e.g., 24 hours)
Your Data Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account
- Restrict processing
- Request opt-out from specific features
For such requests, please contact us using the details below.
Security Breaches
In the unlikely event of a data breach, Kapisa will:
- Notify affected users promptly
- Take corrective measures
- Comply with applicable laws and regulations
Third-Party Service Providers
We may employ verified third-party companies to:
- Provide cloud storage
- Process AI recognition
- Send SMS/OTP
- Maintain infrastructure
These partners cannot share or use your data beyond the necessary service.
Analytics
We may use third-party tools to measure:
- Feature usage
- App performance
- Crash analytics
- User behavior patterns
All analytics data is anonymized
Sale or Transfer of Business
If Kapisa or its assets are merged or acquired, personal data may be transferred as part of the transaction. Users will be notified of any significant change in data handling.
Contacting Us
For any questions or concerns regarding this Privacy Policy, please contact:
ASHNOER TECHNOLOGY PRIVATE LIMITED
Email: support@kapisa.in
Phone: +91-XXXXXXXXXX